Return and Refund Policy

Thank you for shopping at La Dél Beauty.

If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms apply to any products you purchased from us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or the plural.

Definitions

For this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to La Dél Beauty.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to La Dél Beauty, accessible from https://ladelbeauty.com/.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:

  • By email: care@ladelbeauty.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods at the following address:

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: care@ladelbeauty.com

Frequently Asked Questions

Yes! Our skincare products are formulated to be gentle and suitable for normal, oily, dry, and combination skin. If you have very sensitive skin, we recommend doing a patch test before first use.

For best results, use it twice daily – once in the morning and once at night unless otherwise mentioned on the product label.

Yes, our products are generally suitable for teenagers (13+) and adults. However, if you have any specific skin concerns or allergies, consult a dermatologist before use.

Most users notice their skin feeling cleaner, softer, and fresher within a few uses. Visible improvements may take 2–4 weeks of regular use, depending on your skin type and concern.

Our products are designed to cleanse excess oil, dirt, and impurities, which may help reduce breakouts. Results vary from person to person.

Yes. After cleansing and moisturizing, you can safely apply makeup or sunscreen once the product has fully absorbed into the skin.

Please check the ingredient list on the product packaging for the most accurate and updated formulation details.

The formula is made to be gentle, but everyone's skin is different. We recommend applying a small amount on the inside of your wrist or behind the ear and waiting 24 hours before full use.

Yes! Using SPF 30 or higher during the daytime is highly recommended to protect your skin and maintain better skincare results.

Absolutely. LA-DEL BEAUTY products are suitable for both men and women.

Store it in a cool, dry place away from direct sunlight and excessive heat. Keep the cap tightly closed after use.

Stop using the product immediately and rinse your face with cool water. If irritation continues, consult a dermatologist or healthcare professional.

Yes, LA-DEL BEAUTY is committed to cruelty-free skincare and does not test on animals.

Yes, it can usually be used with cleansers, moisturizers, serums, and sunscreens. Introduce new products gradually to avoid irritation.

LA-DEL BEAUTY focuses on effective, gentle, and affordable skincare solutions that help keep your skin feeling fresh, healthy, and confident every day.